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ITSM for ITIL 4 and ISO 20000

Software AG

Would you like to create an ARIS repository to document IT Service Management (ITSM) and outline processes with standardized governance? Instead of starting from square one, consider leveraging established best practices right from the start!

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Content package: ITSM

Overview

The ITSM for ITIL V4 & ISO 20000 ARIS Content Package provides a prefilled ARIS database for IT Service Management initiatives. The package includes 160 business processes which were prepared by experienced management consultants and domain experts and are aligned to the two standard frameworks of ITIL and ISO 20000. Existing ITSM documentation can be compared, aligned, and updated with the included standard content.

Benefits

The ITSM for ITIL V4 & ISO 20000 package provides best practices from the very beginning (avoid reinventing the wheel) and reduces the consulting demand because this comprehensive content was built by professional domain experts and management consultants to support practical adoption in real projects.

The ARIS accelerator ITSM for ITIL V4 & ISO 20000 supports you by …

  • Saving the awful evaluation of necessary processes at the beginning of your IT service management project
  • Providing a check for completeness for the planned ITSM process model
  • Describing how the ISO 20000 and ITIL® 4 processes and functions can be implemented
  • Providing checklists and templates for IT service management
  • Showing the internal and external process interfaces of the IT service management
  • Providing process-oriented support for the implementation of ITSM systems
  • Addressing all process requirements of the ISO 20000 and ITIL® 4 standards
  • Adapting to and integrating into your enterprise model

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