Services management
Overview
Turn your ESG (environmental, social and governance) theory into action with the ARIS for Sustainability accelerator package. The package guides you through the process of integrating sustainability within your company’s operations by providing ready-made process models, ESG-relevant templates, reports, and dashboards to ARIS users. For each perspective, there are different roles and responsibilities available.
Benefits
ARIS for sustainability supports you with templates and sustainability-related content that help you get transparency, control, and prove accountability. Jump-start your ESG initiatives with:
- The role-based sustainability roadmap template
- Ready-to-go maturity questionnaire template and radar charts to view results
- Templates for materiality assessment and heat maps to review and support strategy building
- Sustainability dashboard templates
- Non-financial report template to jumpstart annual reporting input
- Out-of-the-box confirmation management to ensure compliance
Demo
Watch the demo and experience how ARIS for Sustainability integrates ESG into BPM (Business Process Management.
Overview
Tickets are typically generated in an ITSM context either to request services from an organization or to report any issues encountered with a service. The expectation is that such tickets are resolved within the defined SLAs and progress in a linear manner, although this may not always be the case.
Freshworks customers can witness the efficacy of ARIS Process Mining in addressing such operational irregularities in ITSM, and effectively resolve such issues.
Benefits
- Get an overview of the key metrics like throughput time and cases started per day
- See the historical distribution of the incoming tickets
- Identify long-running tickets exceeding the defined SLAs
- Analyze time consumed by the different process sections and waiting times
- Identify unattended tickets and define actions to solve them
- Investigate reopened tickets and find the root cause for reopening them
Demo
Watch the incident-to-resolution for Freshworks demo and see how you can optimize your ITSM processes and achieve timely resolution of service request tickets and issues.
Overview
Incident-to-resolution for ServiceNow® provides a clear picture of the process from ticket creation to ticket closure. With the help of this industry-agnostic solution, you can uncover ticket processing flaws, loops, and high wait times that cause delays and bottlenecks. The solution concentrates on the capabilities for analyzing the ticket’s characteristics and the sequence of activities, and it clearly displays the times between the steps.
Benefits
- Obtain real-time visibility into process performance using actual operational data from system logs
- Identify all the ticket re-allocations and bottlenecks in your I2R processes
- Benchmark organizations and assignment groups to improve process performance
- Analyze non-conforming cases and identify possible violations to drive improvement
- Understand the reasons for very long processing times with root cause miner
Demo
Watch the incident-to-resolution for ServiceNow® accelerator demo.
Go beyond simply “process intelligence” and start running intelligent processes.
It’s time to revolutionize the way you work. Transform your business, optimize operations, and stay in control of your business with ARIS.