Last Mile Accelerator

Your Enterprise Management System should do more than store process knowledge — it should enable employees to quickly access the right process, policy, SOP, and supporting documentation at the point of work.

This service helps organizations accelerate the last mile of process transformation by deploying a best-practice ARIS experience layer that improves workforce adoption, simplifies navigation, and turns ARIS into the operational front door for your business.

By combining proven design patterns, rapid deployment, and administrator enablement, this engagement helps accelerate time to value while maximizing user adoption and platform ROI.

Who benefits from this offer?

• Platform Owners & Transformation Leaders: Drive faster user adoption, stronger governance, and greater ROI from your ARIS platform investment.
• Operational Teams & Business Users: Access trusted process knowledge, work instructions, and support content quickly and intuitively at the point of execution.
• IT & Enterprise Functions: Enable a scalable, well-governed process access layer that improves operational consistency and reduces dependency on technical specialists.

Business Outcomes Delivered

This engagement is designed to deliver measurable outcomes across adoption, usability, and operational efficiency:

• Increase workforce adoption of ARIS across business functions
• Reduce time to access critical process and operational content
• Improve platform utilization and realized business value
• Enable self-sufficient administration and sustainable support
• Accelerate time to value through rapid deployment

Scope

This engagement includes the deployment and enablement activities required to establish a best-practice ARIS Last Mile experience layer and ensure successful adoption:

• Deployment and configuration of the ARIS Last Mile Solution aligned to your agreed navigation concept and operating requirements.
• Design and setup of a customized, user-friendly entry page that enables intuitive access to process content, SOPs, policies, and supporting documentation.
• Administrator enablement and hands-on coaching to build internal capability for day-to-day configuration, navigation updates, and first-line support.
• Post go-live stabilization and optimization support to fine-tune the user experience, validate navigation pathways, and ensure smooth adoption following launch.

Out of Scope / Not Covered

The following activities are not included within this offer:

• Custom development or configuration beyond the standard Last Mile accelerator framework, including bespoke functionality outside supported configuration options.
• Ongoing application management and maintenance services beyond the defined post go-live support period.

For continued enhancement, release support, and long-term platform maintenance, we recommend
Enhanced Support for ARIS SaaS | Fast Track Service.

How does it work?

This is a 4-week engagement with a structured deployment and support model:

Key Assumptions

The successful delivery of this engagement is based on the following assumptions:

1. Post-deployment ownership The customer assumes responsibility for ongoing maintenance and day-to-day administration following completion of the engagement, unless covered under Enhanced Support for ARIS SaaS.
2. Environment readiness The customer’s ARIS environment is fully provisioned, accessible, and running on a supported release level (SR24 or higher) prior to the start of the engagement.
3. Pre-engagement qualification completed The Last Mile Solution qualification and fit assessment has been completed and approved before project initiation to confirm scope alignment and deployment readiness.
4. Language and localization The service is delivered in English only. Translation, localization, and multi-language content adaptation are not included within this offer.

The ARIS team for your success

• One ARIS Consultant with expertise in ARIS Connect.

Duration/Location

Our Fast Track Service Packages are expected to be completed within the following timeframes

Logistics

• Scheduling will occur within 3-6 weeks of signing the Order Form, with consultancy services to be completed within one year of the signing date.
• Pricing, along with travel, accommodation, and other expenses (if applicable), will be invoiced according to the terms outlined in the Order Form agreed upon by both parties

Service Results

By the end of this engagement, your organization will have:

• A production-ready operational access layer for ARIS
• Improved end-user adoption and engagement
• Faster access to process-critical documentation
• A scalable navigation model aligned to your operating structure
• Internal capability to sustain and evolve the experience