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Are you turning process intelligence into value?

Outperform your competition with a unified Process Intelligence suite.

 

Maintaining a competitive business edge in an uncertain global market is a constant challenge. Deglobalization, regulation, supply chain insecurity, plus pressure to add new technology and business models (essential in the fight for competitive advantage) are all compelling businesses to improve efficiency and keep costs down.

It’s no wonder C-level executives today are highly motivated to tackle business process efficiency head-on, increasingly aware that the success of their organization depends on their processes. Dimension Data reports that 81% of organizations view business process management (BPM) as a competitive differentiator.1

Effective process management plays an important part in helping businesses to build an agile and future-ready enterprise that can adapt to stay ahead of the disruption and competition. But getting a complete picture of an organization’s siloed, fragmented processes gets more complex by the day.

Technology advancements may give companies the tools to boost performance, but they often come with a dark side: Invariably, individual solutions are implemented to cater only to specific departments and end up deployed as shadow IT. Combined with the rapid deployment of Artificial Intelligence as a catch-all solution, a mounting tech sprawl is harder to govern. And both issues threaten operational efficiency and resilience.

This guide will demonstrate that the key to a high-performing enterprise is creating a holistic, end-to-end view of your operational landscape. And, that this is best achieved with a unified suite to ensure process intelligence flows across the entire organization—giving you the power to transform, optimize, and control your processes.

 

 

Overcoming organizational challenges

This is easier said than done: For businesses trying to understand their process reality and uncover opportunities for improvement, there are some organizational barriers that can block the path to creating an end-to-end process flow.

Executing a single process can involve multiple systems, applications, people, and whole business units. Often, organizations are tempted to add separate process management tools across several departments to solve their problems, creating a patchwork of solutions (often from different vendors). For example, a business unit using a process design tool in HR for employee onboarding, also adding process mining for warehouse management, or a compliance solution for finance, will soon find it has created siloed operations sustained by pockets of intelligence.

This inevitably leads to three organizational challenges:

 

  1. Information blind spots: Without clear visibility into all processes—from people to analysis, and modelling to execution and data—it is almost impossible to identify areas for strategic improvement. This creates a major roadblock in the path to transformation. Firstly, a business will struggle to identify the individual steps, the performance of which, impacts quality and timeliness. They also won’t understand impact across end-to-end processes—the people, processes, and systems whose optimization would create better time-to-market, quality and lower cost. And it’s harder to determine actionable insights to drive better decision-making and achieve strategic goals. For enterprises today, the key to boosting productivity lies in understanding how their business actually operates—and what they can do to improve it now. And then TRANSFORM around that reality.
  2. Inconsistent customer experience: Performance issues can impact product or service quality, compliance, productivity, and operational excellence—as well as limit the ability to deliver on an exceptional customer experience. If a business cannot respond quickly to market changes and opportunities, it can lead to customer dissatisfaction or churn—directly impacting revenue. But brands offering an outstanding customer experience generate 5.7 times more revenue than competitors who fall behind.2 For enterprises today, the key to outperforming the competition is the ability to OPTIMIZE all processes with the goal to continuously improving them. That responsiveness helps them to deliver excellent customer experiences.
  3. Constant vulnerability: The increased risk of cyber threats and the need for evolving data protection added to ever-changing regulations often leads to unexpected disruptions or external audits. This creates a constant state of vigilance and anxiety: 74% of organizations report that compliance is a burden.3 Cybersecurity breaches and data leaks, can have devastating effects on a company’s financial health and brand trust. According to Accenture, 31% of companies take over 120 days to recover from disruption.4 For enterprises today, the key to avoiding penalties and reputational damage—as well as keeping control of operational performance—is to understand their risks. By analyzing process data and related operational KPIs, organization’s gain the CONTROL needed to ensure compliance and business resilience.

 

 

Understanding process intelligence: How a unified approach helps

A high-performing business needs to be able to transform, optimize, and control its processes across the entire enterprise. This requires process intelligence to identify bottlenecks and improve operational efficiency.

But, simply bolting intelligence onto processes one-by-one is a piecemeal approach. It does not afford deep insights for improvement—nor does it address vulnerabilities and help provide a consistent customer experience. Unless everyone in the organization is accessing the same information, analyzing the same process data, working on it together centrally, and understanding it in context—whether process experts or not—any intelligence is at best underutilized or, at worst, lost altogether.

What’s needed is a comprehensive view of the entire end-to-end business landscape across various operational processes and a collective space—spanning functions—for collaborative process analysis and improvement. This approach empowers your organization to turn insights into real business impact.

 

 

Transform processes to turn vision into results

Streamlining processes optimizes resources, improves operational efficiency, and can substantially reduce costs. Studies say that business process transformation can cut indirect costs by as much as 15-20% within 18 months.5

By mapping and redesigning processes end to end, a business has the blueprint to give all stakeholders the ability to see, model, and maintain them in a central place. This provides a democratized, single source of truth, where a common understanding can be built to communicate, collaborate, and continuously improve processes. It also provides the foundation for thorough analysis, key to identifying inefficiencies and bottlenecks to make changes that minimize impact and maximize ROI. Adding process intelligence helps to identify and implement best practices for a better future performance.

For example, Aiwu, a popular provider of healthy snack food stores across China, was keen to add more imported items to the shelves, but related compliance and employee training issues were taking too long. It deployed a unified process intelligence platform that made quick work of documenting and mapping existing processes. It then swiftly identified bottlenecks and processes—many that differed by retail location and region—and merged them. It also rolled out a unified process for gathering and implementing customer feedback and set up a centralized online employee training platform fed by new workflows—increasing worker efficiency by 70%. Finally, the company mapped and streamlined innovation cycles to shorten the time from idea to launch by 30%.

 

 

Optimize your business with operational excellence

Fostering a culture of operational excellence enables the business to grow based on best practice and widen the competitive gap. A huge additional benefit is the impact this will have on an improved customer journey.

By pinpointing inefficiencies such as bottlenecks, repetitive tasks, and manual efforts, an organization can implement corrective measures and automate processes that boost the customer experience.

As businesses do so, they can develop a blueprint for operational excellence and continued optimization. This gives them the agility to identify best practices and communicate them to other organizational units. They can then standardize processes to ensure maximum efficiency, consistent quality, and great service for customers. Organizations that implement process optimization can realize efficiency improvements of up to 30-50%.6

A good example is ÖBB, a railway technology company looking to optimize operational efficiency and save money, while also improving customer experience. User acceptance of a unified process intelligence platform was phenomenal, with around 72,000 internal and external users gaining an overview of 2,500 process chains, 2,500 applications and 1,800 employee roles. With process intelligence, it increased train punctuality to 95% and the railway is also now well-positioned to meet its goal of saving 30 million Euros in the course of digitalization.

 

 

Control processes for resilient, secure performance

There have been many headlines in recent years focusing on compliance failures—from banking bad practices to manufacturer quality failures—all resulting in expensive fines and reputational damage. These are, at their core, process and governance failures. But having control over critical processes such as risk and cybersecurity involves having deep insights to ensure processes are really executed as intended and execution can be measured and controlled. That way a business can avoid compliance or performance issues (and avoid fines).7

Keeping the balance between maintaining enough control and ensuring efficient business performance is a challenge, so it is important to weave risks and compliance requirements into all processes. A process-driven approach helps minimize risk while improving performance at the same time.

Take the Oesterreichische Kontrollbank AG (OeKB). The bank needed better oversight and management of its risks from end to end. By integrating processes, risks and controls into a central, integrated management system for a single source of truth, the bank now has complete overview. Associated business aspects such as risk controls and responsibilities are visible on the process model level. Thanks to the user-friendliness and transparency of the solution, risks for the entire enterprise can be displayed centrally via dashboards. Users everywhere can now easily capture and evaluate their own risks, without needing specialized knowledge of the tool.

 

Turn your process intelligence into value with ARIS.

Your company’s success depends on your processes. They are how your suppliers get paid, how new products get delivered and how you serve your customers. But gaining a comprehensive picture of these processes— and how you can improve them—is getting more challenging every day.

Inside the business, operations are siloed and complex, while rising customer expectations and regulatory compliance demand more agility. Outside, there’s intense competition with market volatility threatening continuity.

Too often, solutions that promise to improve your processes offer intelligence that’s inaccessible to most. They demand advanced degrees or high levels of tool training, keeping important business knowledge out of the room—slowing progress down dramatically.

ARIS brings process intelligence to the fingertips of the entire organization in a single solution—for faster time to value.

Users from the world’s largest banks, manufacturers, retail, and more trust the ARIS process intelligence suite because it offers four essential modules in one solution. These are listed below and explained in more detail in the next section.

 

 

An integrated suite of four core modules:

The ARIS process intelligence suite helps enterprises transform, optimize, and control operations with a process-centric view that connects everything. With ARIS, your business can start gaining insights and driving efficiency right away. You have the strongest modelling capability in the market plus built-in process mining, process automation and risk and compliance functionality—serving multiple process-related use-cases in one single suite. These are:

1.Business process analysis: Business process analysis (BPA) includes the design and documentation of process information for monitoring and analyzing processes and their performance. BPA enables an organization to communicate and optimize processes throughout the organization. As part of the whole ARIS suite, BPA helps you achieve operational excellence, increase competitiveness by improving overall business performance, manage the enterprise with full visibility, and align your organization from end to end

2.Process mining: Process mining supports in-depth analysis, discovery, monitoring and enhancement of business processes. It allows a business to capture process data and quickly analyze it, providing a comprehensive understanding of how its business runs. ARIS’s intuitive tools for process mining can help you identify the root causes of performance issues. From here, you can uncover opportunities for improvement giving you the ability to design, implement, and control more efficient processes with greater agility.

3.Automation: Automation streamlines and enhances your business operations to increase efficiency, decrease costs, improve accuracy and ensure scalability. Examples include robotic process automation (RPA), which uses software bots to automate routine, repetitive tasks—reducing human error and freeing up valuable resources for more strategic initiatives. And end-to-end workflow management within a unified platform defines, manages and optimizes processes to ensure consistency and reliability at every stage of your operational workflows, and many more.

4.Risk and compliance: Effective risk and compliance management (often referred to as governance, risk and compliance management (GRC)) ensures adherence to relevant laws, regulations and standards. This helps to avoid legal and financial penalties, protects reputations and minimizes operational risks—it is critical for ensuring that organizations operate in a responsible and sustainable manner. In combination with process mining (compliance checks), you can identify and address potential risks before they become major issues.

 

And they’re all infused with AI to enable the democratization of insights: The ARIS AI Companion transforms Process Intelligence into an accessible tool, lowering barriers for users and fostering valuable contributions.

 

 

Are YOU turning processes intelligence into value?

Simply put, businesses cannot operate without well-functioning processes. But that gets more challenging to achieve with ever-increasing operational complexity and a highly volatile and competitive marketplace.

Bringing complete process intelligence to the fingertips of your entire team in a single suite, ARIS enables you to outperform the competition.

With ARIS, you can support the full Process lifecycle using Process Mining to understand how your organization actually operates—driving a new blueprint and automation. You can also model your operations and monitor performance (or underperformance) with Business Process Analysis and truly execute continuous improvement. And you get to sleep well at night knowing that your business won’t be blindsided by risk and compliance issues.

Enterprises today must be agencies of change. Those with agile operations are more likely to win and retain customers, boost performance, comply with regulations, and innovate faster.

Are you in a position to turn process intelligence into real value?

With a suite that promises to turn process intelligence into tangible business results, ARIS helps you unlock the unlimited potential in your operations.

 

1. https://www.prnewswire.com/news-releases/new-research-from-dimension-data-reveals-uncomfortable-cx-truths-300433878
2. https://www.retailcustomerexperience.com/blogs/why-personalization-is-key-for-retail-customer-experiences/
3. https://drata.com/blog/compliance-statistics
4. https://www.accenture.com/gb-en/services/supply-chain
5. https://www.futurismtechnologies.com/blog/cost-reduction-in-high-tech-how-digital-transformation-can-save-millions/
6. https://www.processmaker.com/blog/process-optimization-explained/
7. https://hbr.org/2018/03/why-compliance-programs-fail