TM Forum, the global industry association for communication service providers (CSPs) and their suppliers, are collaboratively developing the Open Digital Framework for CSPs to support them in effectively transforming into digital service providers. The Business Process Framework, eTOM, is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective, agile, and service-focused digital enterprise.

By using the eTOM Accelerator for ARIS, CSPs don’t need to start converting the eTOM documentation into their BPM environment but can directly use the ARIS database for eTOM – free of charge for all TM Forum members!

The eTOM database for ARIS provides a more formalized basis for CSPs to apply the eTOM Business Process Framework in their operations. TM Forum’s eTOM is available as an accelerator package for ARIS to support you in your business transformation initiatives by …

• Establishing a unified language to be utilized across departments, systems, external partners, and suppliers
• Implementing a uniform structure, terminology, and classification system for business processes to simplify internal operations and enhance collaboration opportunities
• Implementing disciplined and consistent business process development throughout the entire organization to facilitate reuse across various departments
• Understanding, designing, developing, and managing IT applications in terms of business process requirements so applications better meet your needs
• Developing consistent and high-quality end-to-end process flows by removing gaps and redundancies
• Identifying opportunities to enhance cost and performance by reusing current processes and systems