Enhanced Support for ARIS

Whether guiding you through service releases to accelerate adoption of new features and capabilities, or supporting your internal teams with technical and operational services requests—we’ve got you covered.

What do I get?

Delivered through a dedicated Value Engineer and support team, Enhanced Support for ARIS gives you the additional expertise you need to drive the adoption and long-term success of your enterprise BPM program.

You benefit from: 

• Collaboration and coaching from a dedicated Value Engineer to strategically plan your best business outcomes.
• Fully supported ARIS configurations that ensure your solutions are integrated with the latest service releases.
• End-to-end release management to guide you through bi-annual upgrades for smooth migration and adoption of the latest releases.
• On-demand access to experts to unlock rapid product adoption.

Who benefits from the Enhanced Support for ARIS Fast Track Service?

IT Stakeholders
Experience a smooth, hassle-free operation of solutions and configurations while ensuring platforms are running on the latest technology.

Line of Business Organizations
Experience improved agility and exposure to new product capabilities.

Business Users
Learn best practices through mentorship with an ARIS consultant.

BPM Centers of Excellence
Gain specialized technical support with access to expert guidance.

How it works

• A dedicated support team is assigned to all Enhanced Support Customers. The support team is closely aligned with your internal ARIS teams to ensure that you have on-demand access to experts whenever you need them. 
• The ARIS Empower Portal provides a single point of contact for all your platform and application management services.
• All support requests are triaged by our Global Support teams. With an ARIS Configuration Support contract in place, any related requests will be assigned to your dedicated support team. A responsible Service Manager will provide you with regular reports showing the status of any service request received and support time consumption. 
• A dedicated Value Engineer is also assigned to each customer, to guide you through BPM Roadmap topics and run expert advisory sessions. 

Service results

For the duration of this engagement, you will receive application-level support (including custom solutions and configurations) covering:

• Coaching from a dedicated ARIS Value Engineer
• ARIS configurations fully supported by ARIS experts
• End-to-end release management and guidance of ARIS upgrades
• Operational service requests for ARIS administration and user support
• Dedicated Service Manager and Professional Services team
• On-demand access to experts to enable rapid adoption of product capabilities
• Single point of contact for everything related to your application    

Additional Fast Track Service information

ARIS Sales and Customer Success team members can provide pricing details upon request. All business will be conducted in English unless otherwise agreed to by the ARIS consultant and the customer. Delivery will occur within the customer’s standard business days and standard business hours.