Enhanced Support for ARIS
ARIS expert support services across application and solution levels
Your enterprise solutions are the backbone of your transformation agenda—powering operational excellence, governance, and continuous improvement. Don’t let outdated technology, underutilized capabilities, or support gaps put your strategic priorities at risk. With Enhanced Support for ARIS, you gain expert application- and solution-level services designed to maximize the value of your Business Transformation initiatives.
From guiding your teams through service releases and accelerating the adoption of new features and capabilities, to providing expert support for technical, operational, and solution-level service requests, we ensure your ARIS environment continues to evolve in line with your business needs.
Delivered through a dedicated Value Engineer and expert support team, Enhanced Support for ARIS provides the specialist expertise, proactive guidance, and continuous optimization needed to drive adoption, strengthen solution performance, and ensure the long-term success of your enterprise BPM program
What are the benefits of this offer?
- Dedicated Value Engineer partnership for strategic guidance and roadmap alignment
- Continuous solution optimization to ensure stability and business alignment
- Seamless upgrade enablement for low-risk migrations and faster innovation adoption
- On-demand expert advisory support to accelerate resolution and adoption
Scope
Enhanced Support for ARIS is provided under a rolling 12-month service engagement, with support packages tailored to your solution landscape and deployment model.
- ARIS Cloud
Proactive end-to-end release management to support bi-annual SaaS upgrades, enabling seamless transitions, faster feature adoption, and reduced operational risk. - ARIS On-Premises / Private Cloud
Expert platform management services available on demand, including environment configuration, security support, technical upgrades, backup and disaster recovery, archiving, patching, maintenance, performance monitoring, and incident/problem management
Time allocations for each support element are reviewed on a regular basis with the responsible service manager and can be adjusted in line with business demands. Our Consultant Mentoring services can be leveraged at any time during your 12-month period to address additional support needs.
How does it work
A dedicated support team is assigned to every Enhanced Support customer, working in close
partnership with your internal ARIS teams to provide on-demand access to specialist expertise whenever needed.
The ARIS Customer Support Portal serves as the single point of contact for all platform and application management services. All requests are initially triaged by our Global Support teams, with service, configuration, and enhancement requests seamlessly routed to your dedicated support team under the Enhanced Support for ARIS engagement.
Your Service Manager provides regular reporting on request status, service performance, and support effort consumption to ensure transparency and proactive governance. In parallel, a dedicated Value Engineer partners with your organization to guide BPM roadmap priorities, advise on strategic initiatives, and deliver expert advisory sessions that accelerate adoption and value realization.
Service results
For the duration of this engagement, you will receive application-level support (including custom solutions and configurations) covering:
- Coaching from a dedicated ARIS Value Engineer
- ARIS configurations fully supported by ARIS experts
- End-to-end release management and guidance of ARIS upgrades
- Operational service requests for ARIS administration and user support
- Dedicated Service Manager and Professional Services team
- On-demand access to experts to enable rapid adoption of product capabilities
- Single point of contact for everything related to your application
Key assumptions
- The Services will be provided during business days and business hours as defined in the Professional Services Terms and Conditions.
- Administrator Access: Required for our consultants during the engagement for setup and execution
The ARIS team for your success
- ARIS Professional Services experts
- Service Manager
- A dedicated Value Engineer
Duration/Location
Our Fast Track Service Packages are expected to be completed within the following timeframes:
|
FTS Package |
Small |
Medium |
Large |
|
Professional Support Days |
14 |
28 |
54 |
Additional professional service days may be required for any changes to the project scope.
Remote delivery (onsite upon request, where available)
Logistics
- To be scheduled within 2-4 weeks of signing the Order Form and delivery of the consultancy services completed within one year of signing the Order Form.
- Pricing, travel costs, expenses, and costs for accommodation (if applicable) will be invoiced as set out in the Order Form concluded between the parties.
- ARIS Sales and Customer Success team members can provide pricing details upon request.
To learn more about the Enhanced Support of ARIS Fast Track Service, complete the form below.