In the 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Business Process Analysis tools ARIS by Software AG is recognized as a Strong Performer based on direct feedback from verified end users.
“Voice of the Customer is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services and includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 31 January 2025. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision
ARIS is one of the vendors placed in the upper-left Strong Performer quadrant that have scores that meet or exceed the market average for Overall Experience, but are below the market average for User Interest and Adoption.
Why read the report?
- See how vendors in the market are categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis).
- See how ARIS is rated by peers for categories including product capabilities, sales experience, deployment experience and support experience.
- Gain insight into what enterprise peers say about their business process modeling tools.
- Leverage user reviews to support informed purchasing decisions.
If you’re exploring enterprise business process analysis solutions or looking to optimize your digital transformation strategy, this report offers essential context directly from the people using the tools every day.
Read the full report, with our compliments. 👇
Gartner, Voice of the Customer for Enterprise Business Process Analysis Tools, Peer Contributors, 23 May 2025
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Software AG.