ARIS for Customer Experience

Drive Customer Loyalty Through Process Excellence

When processes fail, customers notice. ARIS gives organizations the power to uncover inefficiencies across customer journeys—whether in onboarding, claims, order-to-cash, or service workflows—so they can deliver faster resolutions, reduce churn, and boost loyalty.

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Trusted by top global brands

  • VW customer logo
  • Tesco
  • Claro
  • suva
  • alicorp
  • Westfalen Weser
  • Dubai Municipality
  • encevo customer logo

Connect Every Process to Deliver Exceptional Service.

Close the gap between designed and actual customer journeys by exposing hidden delays and risks across order fulfillment, service resolution, and omnichannel experiences.

Create.

Map and govern front- and back-office processes with ARIS Process Core to unify CRM, ERP, and service workflows—ensuring consistent experiences across onboarding, claims, and order fulfillment.

Discover.

Apply ARIS Process Mining to reveal how customer journeys truly unfold. Detect delays in service tickets or order-to-cash cycles and predict SLA risks before they impact NPS.

Transform.

Train AI agents to personalize experiences and automate repetitive steps in onboarding or claims handling, driving faster resolutions and higher customer satisfaction.

Benefits:

  • Map operations between CRM, ERP, and other core systems in a single library.
  • Discover how processes are really executed compared to design.
  • Standardize new workflows rollouts for consistent customer outcomes.
  • Predict case completion for claims and service tickets based on real-time mining insights.
  • Automate repetitive steps in onboarding reviews or to cut cycle time in order-to-cash.
  • Trigger alerts when key processes are affected that put SLAs or NPS at risk.
  • Identify journey variants that drive loyalty based on data across systems.
  • Monitor omnichannel processes with dashboards and alerts for iterative improvements.
  • Guide next-best actions and process tweaks with AI-driven recommendations.
  • Monitor conformance for regulated processes and customer data.
  • Automate governance changes across the process lifecycle for audit-ready improvements.
  • Maintain standards at scale with integrated risk frameworks.

Ready to see ARIS in action?

Join a live ARIS demo to uncover hidden inefficiencies, predict delays before they impact customers, and implement intelligent improvements that drive agility, compliance, and growth.

Contact us to book your demo

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