Challenges
- Strict requirements as an operator of critical infrastructure
- Expectation that the security of supply will remain high
- Innovation and cost pressure due to the energy transition
Wiener Netze GmbH
Meet our customer hero
Wiener Netze GmbH is the largest combined network operator in Austria. Its grids connect over two million people in Vienna, parts of Lower Austria and Burgenland and supply them with heat, light and energy – 24 hours a day, 365 days a year. As a company within the Wiener Stadtwerke Group, they operate, build and expand their grids to meet the rising demands for energy efficiency and sustainability. Wiener Netze work on the city’s lifelines, ensure a high quality of living, and pave the way to the energy supply for the Vienna of tomorrow.
Outcomes
- Structural and process organization in a single tool
- Integration of their internal control system and the tax control system
- Ability to evaluate the relationships between processes, roles, risks and IT systems
Solutions
- ARIS Business Process Analysis
- ARIS Risk & Compliance
- Stefan Blazsovsky, head of process management and ARIS administrator at Wiener Netze GmbHTransparency of the organizational structure and processes, as well as the associated risks, is essential for us to ensure the security of supply in the long term. ARIS helps us connect our processes and the organization."
Improving operational processes ahead of core system renewal
Wiener Netze recognizes that a comprehensive overview of all processes and risks is essential in light of the many changes to the law and increasing customer, compliance and sustainability requirements.
An integrated approach to managing compliance and conserving resources
Wiener Netze uses ARIS for process and organizational modeling and has merged the many processes from its gas, electricity, telecommunications, and district heating divisions in its initial phase. Before that, there had been a disparate variety of documented processes and roles.
Today, these are made available to all employees via ARIS in the “Wiener Netze IMS Cockpit”.
- explains Stefan BlazsovskyRole-based modeling in the link between organizational chart, role and process was a big step for us. The IMS cockpit makes it easy for all employees to see who is involved in which processes – it provides an overview at the push of a button, so to speak."
To build on this, Wiener Netze has also decided to rely on ARIS to digitalize their internal control system (ICS) and the tax control system (TCS). This also makes it possible to clearly link the risks and the associated controls, tests and control operations with the process and organizational structure. Employees are conveniently assigned their tasks via e-mail, making it easy for them to get started with the system.
The benefits and improvements were already apparent after the first run, thanks to evaluations, transparent tasks, and dashboards that were provided to risk owners.
In the future: even greater transparency, even more links
Wiener Netze is continuing step by step on its path towards maximum transparency and efficiency in order to be able to react to new requirements as quickly and flexibly as possible, while continuing to drive sustainability forward.