Tickets are typically generated in an ITSM context either to request services from an organization or to report any issues encountered with a service. The expectation is that such tickets are resolved within the defined SLAs and progress in a linear manner, although this may not always be the case.

Freshworks customers can witness the efficacy of ARIS Process Mining in addressing such operational irregularities in ITSM, and effectively resolve such issues.

• End-to-end transparency across the ITSM lifecycle
• Get an overview of the key metrics like throughput time and cases started per day​
• See the historical distribution of the incoming tickets ​
• Identify long-running tickets exceeding the defined SLAs​
• Analyze time consumed by the different process sections and waiting times​
• Identify unattended tickets and define actions to solve them​
• Investigate reopened tickets and find the root cause for reopening them

Incident-to-resolution for ServiceNow^® provides a clear picture of the process from ticket creation to ticket closure. With the help of this industry-agnostic solution, you can uncover ticket processing flaws, loops, and high wait times that cause delays and bottlenecks. The solution concentrates on the capabilities for analyzing the ticket’s characteristics and the sequence of activities, and it clearly displays the times between the steps.

• Obtain real-time visibility into process performance using actual operational data from system logs
• Identify all the ticket re-allocations and bottlenecks in your I2R processes​
• Benchmark organizations and assignment groups to improve process performance​
• Analyze non-conforming cases and identify possible violations to drive improvement​
• Understand the reasons for very long processing times with root cause miner

Purchase-to-pay for Oracle^® provides comprehensive visibility throughout the entire purchase requisition to payment handling process, facilitating the identification of delays and bottlenecks while emphasizing process cycle times, PO conversion, maverick buying, payment term compliance, and presenting clear throughput times between stages.

• End-to-end transparency of the lifecycle of the purchase to pay process​
• Identify all the inefficiencies and bottlenecks in your purchase-to-pay process​
• Benchmark the organization as a unit and use the best practices identified to improve process performance​
• Identify process deviations from the ideal process using conformance analysis

Quality Management: Master Data for SAP^® offers you a transparent view of the entire lifecycle of customer, vendor, and material master data, allowing for the identification of bottlenecks and long-running processes that cause delays while providing a focus on improving process cycle times, conformance, and adjustments.

• End-to-end transparency across the Master Data maintenance process lifecycle ​
• Identify all the inefficiencies and bottlenecks in the Master Data maintenance process​
• Use the best practices found to benchmark organizations as units and enhance process performance​
• Use conformance analysis to locate process deviations from the ideal procedure

Lead-to-order for SAP^® delivers a 360-degree view of the customer journey, from registration to order creation! Whether you’re in healthcare or retail, this versatile solution can help you pinpoint obstacles and lengthy processes that contribute to frustrating delays.

By utilizing lead-to-order, you can easily identify bottlenecks and inefficiencies in your system, making your productivity soar to new heights. This solution provides insights into the time taken to complete each stage, with a focus on process cycle times, missed opportunities, quote accuracy, and adherence to standards. It’s like having your own sidekick who always has your back, helping you optimize your workflow and reach your goals!

• End-to-end transparency across the Lead-to-Order process lifecycle​
• Identify all the inefficiencies and bottlenecks in the Lead-to-Order process​
• Use the best practices found to benchmark organizations as units and enhance process performance​
• Use conformance analysis to identify process deviations from the ideal procedure

Begin your process mining journey for accounts receivable today.​ Although accounts receivables may seem like a simple process, it involves several intricate moving parts that can go awry. Process mining offers a viable solution to create visibility and establish a strong foundation for organizations to drive transformation and achieve operational excellence. Our solution serves as the first step towards this transformation, allowing you to extract raw data from SAP^® and visualize your accounts receivables process, ultimately delivering value right from the start.

• Identify inefficiencies and areas of non-compliance​
• Benchmark different segments, regions, or company codes against each other and see if they are causing shortcomings in your A/R processes​
• Gain end-to-end visibility into current process performance based on real operational data from system logs​
• Measure business process performance in real-time to check compliance and ensure a continuous return on investment​
• Analyze non-confirming cases to identify possible violations within the current business process workflow, enabling continuous improvement

The Accounts Payable for SAP^® solution gives you a complete picture of the entire payment process, from invoice reception to payment processing.

Accounts payable is the financial component of the purchase-to-pay process, focused on ensuring timely payment of all validated open invoices while maximizing savings through favorable payment terms and discounts.

To help you streamline your payment process and ensure timely and precise payments, this solution focuses on three critical performance indicators: invoice cycle time, days payable outstanding, and first time right.

• Measure the efficiency of the accounts payable department
• Identify late payments and understand the symptoms or patterns
• Process invoices before cash discount due dates are missed to save cost
• Reduce lead times by identifying bottlenecks at each stage: invoice posting, approvals, goods receipts, and so forth

Do you want to know the secret to improving your service and development operations?

Look no further than the JIRA Service Management dashboard! It’s like having your own personal data wizard that helps you identify long-running processes and bottlenecks, so you can fix any issues ASAP. It tracks metrics like cycle times, workload, and quality of defect resolutions, giving you the tools to optimize your operations and make them efficient.

With this powerful solution on your side, inefficiencies can be detected and resolved, leading to streamlined processes.

• Provide total transparency into the issue-to-implement (I2I) process with the ability to look at service operations or development quality from various perspectives​
• Identify inefficiencies in service operations​
• Balance the workload for team members
• Benchmark service operations performance with industry best practices​
• Analyze defects, deliver quality, and lower costs​
• Identify process deviations from the ideal process using conformance analysis

Say goodbye to delays and bottlenecks in your business operations. This solution is designed to detect long-running processes and highlight areas that need improvement. With a focus on important metrics like cycle times, conversion rates, on-time delivery, and maverick buying, you’ll have all the information you need to optimize your operations.

Visualize throughput times between phases, so you can track your progress every step of the way. Don’t let inefficient processes hold you back any longer.

• End-to-end transparency of the entire lifecycle of the purchase-to-pay process​
• Identify inefficiencies and bottlenecks in your purchase-to-pay process​
• Benchmark organizations as units and use the best practices identified to improve process performance
  
• Identify process deviations from the ideal process using conformance analysis​

The order-to-delivery analysis offers clear and easy-to-understand insights into how your order-to-delivery process flows in real life. This accelerator, which is not industry-specific, enables businesses to effortlessly identify the process flow based on a number of variations and cycle times throughout the entire order-to-delivery process. It also allows businesses to observe which activities are time-consuming and how the process behaves under different circumstances. The solution focuses on the cycle times of the process, significant details regarding the customer group, shipping method, product group, and on-time-in-full delivery, and provides a clear representation of the duration between stages.

• Observe the performance
• Examine less and late deliveries
• Easily customize dashboards or quickly create them from scratch
• Identify bottlenecks and where to start with process improvement efforts
• Find answers to questions like, “How are process cycle times affected in different cases?​”