Overview
Performance.Ready delivers you predefined content that helps you leverage best practices for jump-starting your project. Based on decades of experience, we offer ARIS databases with ready-to-use best-practice modeling conventions, modeling samples of Key Performance Indicators (KPIs), and additional content with forms, data, roles, and IT systems.
Overview
The Open Group Architecture Framework (TOGAF) is a framework – a detailed method and a set of supporting best practices – for developing an enterprise architecture (EA). It describes the deliverables that EA initiatives should produce and the working steps that are needed to achieve these results. It also gives you a kind of best-practice guide about how EA practice managers should organize their daily work to achieve their objectives.
Overview
The ITSM for ITIL V4 & ISO 20000 ARIS Content Package provides a prefilled ARIS database for IT Service Management initiatives. The package includes 160 business processes which were prepared by experienced management consultants and domain experts and are aligned to the two standard frameworks of ITIL and ISO 20000. Existing ITSM documentation can be compared, aligned, and updated with the included standard content.
Benefits
The ITSM for ITIL V4 & ISO 20000 package provides best practices from the very beginning (avoid reinventing the wheel) and reduces the consulting demand because this comprehensive content was built by professional domain experts and management consultants to support practical adoption in real projects.
The ARIS accelerator ITSM for ITIL V4 & ISO 20000 supports you by …
- Saving the awful evaluation of necessary processes at the beginning of your IT service management project
- Providing a check for completeness for the planned ITSM process model
- Describing how the ISO 20000 and ITIL® 4 processes and functions can be implemented
- Providing checklists and templates for IT service management
- Showing the internal and external process interfaces of the IT service management
- Providing process-oriented support for the implementation of ITSM systems
- Addressing all process requirements of the ISO 20000 and ITIL® 4 standards
- Adapting to and integrating into your enterprise model
Overview
The ARIS accelerators for GDPR provide an array of enhanced method extensions, templates, and questionnaires for data protection impact assessments, evaluations, dashboards, and management reports. Its objective is to guarantee the implementation of strong data protection measures.
Benefits
- Dedicated filters with conventions to document processing activities and GDPR-relevant qualification of application systems, processes, data
- Method extensions for processing activities including risk assignment
- Data privacy classification attributes
- Analysis and management reports in ARIS BPA and ARIS Risk & Compliance
- Fact sheets for maintaining processing activities
- Out-of-the-box technical term model with detailed GDPR content to derive compliance requirements, define risks and controls and assign responsibilities
- Out-of-the-box example questionnaire templates (readiness and qualification)
- GDPR-specific impact type for risk assessment
Overview
Build your quality management system in record time with our ARIS Content Package 9001:2015. It puts you on the fast track to certification with checklists, templates, and best practices for your quality management system. You’ll save 2-3 months in ramp-up effort and get to certification faster.
Benefits
- Anticipate your ISO 9001 certification to launch successfully with the support of an extensive collection of checklists and templates, each accompanied by detailed instructions on implementation
- Save 2-3 months in ramp-up effort
- Get faster certification since you don’t have to build from scratch
- Adaptable and integrable into many different enterprise models
- Process-oriented support for the implementation of Quality Management systems and shows the internal and external process interfaces needed for the certification
Overview
Do you need to cover functional areas but you don’t know how to document or what to capture? Speed up your project and use our content accelerators – exclusively and free of charge for ARIS Advanced users, including a predefined ARIS database. These accelerators are available for Finance and Controlling, Human Resources, and Facility Management.
Overview
Turn your ESG (environmental, social and governance) theory into action with the ARIS for Sustainability accelerator package. The package guides you through the process of integrating sustainability within your company’s operations by providing ready-made process models, ESG-relevant templates, reports, and dashboards to ARIS users. For each perspective, there are different roles and responsibilities available.
Benefits
ARIS for sustainability supports you with templates and sustainability-related content that help you get transparency, control, and prove accountability. Jump-start your ESG initiatives with:
- The role-based sustainability roadmap template
- Ready-to-go maturity questionnaire template and radar charts to view results
- Templates for materiality assessment and heat maps to review and support strategy building
- Templates including ready-to-use subjects such as UN goals, UN guiding principles, mandatory and voluntary regulations linking to further information
- Sustainability dashboard templates
- Non-financial report template to jumpstart annual reporting input
- Out-of-the-box confirmation management to ensure compliance
Overview
Tickets are typically generated in an ITSM context either to request services from an organization or to report any issues encountered with a service. The expectation is that such tickets are resolved within the defined SLAs and progress in a linear manner, although this may not always be the case.
Freshworks customers can witness the efficacy of ARIS Process Mining in addressing such operational irregularities in ITSM, and effectively resolve such issues.
Benefits
- End-to-end transparency across the ITSM lifecycle
- Get an overview of the key metrics like throughput time and cases started per day
- See the historical distribution of the incoming tickets
- Identify long-running tickets exceeding the defined SLAs
- Analyze time consumed by the different process sections and waiting times
- Identify unattended tickets and define actions to solve them
- Investigate reopened tickets and find the root cause for reopening them
Overview
Incident-to-resolution for ServiceNow® provides a clear picture of the process from ticket creation to ticket closure. With the help of this industry-agnostic solution, you can uncover ticket processing flaws, loops, and high wait times that cause delays and bottlenecks. The solution concentrates on the capabilities for analyzing the ticket’s characteristics and the sequence of activities, and it clearly displays the times between the steps.
Benefits
- Obtain real-time visibility into process performance using actual operational data from system logs
- Identify all the ticket re-allocations and bottlenecks in your I2R processes
- Benchmark organizations and assignment groups to improve process performance
- Analyze non-conforming cases and identify possible violations to drive improvement
- Understand the reasons for very long processing times with root cause miner
Overview
Purchase-to-pay for Oracle® provides comprehensive visibility throughout the entire purchase requisition to payment handling process, facilitating the identification of delays and bottlenecks while emphasizing process cycle times, PO conversion, maverick buying, payment term compliance, and presenting clear throughput times between stages.
Benefits
- End-to-end transparency of the lifecycle of the purchase to pay process
- Identify all the inefficiencies and bottlenecks in your purchase-to-pay process
- Benchmark the organization as a unit and use the best practices identified to improve process performance
- Identify process deviations from the ideal process using conformance analysis